GoodBite

Privacy Policy

Last updated 31 July 2026

This Privacy Policy explains how GoodBite ("we", "our", or "us") collects, uses, stores, and protects your personal data when you use the GoodBite application and related services. We are committed to protecting your privacy and handling your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

1. Information we collect

We may collect the following information:

  • Account information, including your name, email address, and optional phone number.
  • Order and transaction history.
  • Location information (only when you choose to share it) to help you discover nearby Listings.
  • Device and usage information, such as app activity, device type, and IP address, to improve our services.

2. How we use your information

We use your personal data to:

  • Create and manage your account.
  • Process orders, reservations, and pickups.
  • Send transactional notifications, including order confirmations, order references, and important service updates.
  • Improve our platform, customer experience, and app performance.
  • Comply with applicable legal and regulatory requirements.

We do not sell your personal data to third parties.

3. Sharing your information

We may share your information with trusted service providers, payment partners, merchants, or authorities where required by law, and only where necessary to provide our services.

4. Cookies and tracking

We use a small number of cookies that are necessary for the service to work: to keep you signed in, to remember your language preference, and to record your cookie choice. We do not use cookies for advertising or cross-app tracking. We do not track you across other companies' apps or websites, we do not sell or share your personal data with data brokers or advertising networks, and we do not use third-party advertising or profiling technologies. Our full Cookie Policy lists every cookie we set and what it is for.

5. Your rights under the PDPA

Subject to applicable law, you may request to:

  • Access your personal data.
  • Correct inaccurate or incomplete personal data.
  • Withdraw consent where applicable.
  • Request deletion of your personal data, except where we are required to retain certain records for legal, regulatory, or accounting purposes.

6. Data security

We take reasonable administrative, technical, and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the GoodBite application or on our website, together with the updated effective date.

8. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact GoodBite Support.